Return and Refund Policy – Azbab Fashion By Aiman Yusuf

Effective Date: 20/08/2024

At Azbab Fashion By Aiman Yusuf, we want every customer to feel confident and happy with their purchase. In case you're not completely satisfied, we offer a simple and customer-friendly exchange policy. Please read the details below to understand how it works.

1. Exchange Period
Customers may request an exchange within seven (7) days from the date of delivery.

2. Item Eligibility
To qualify for an exchange, the item must be unused, in perfect condition, and returned with all original tags, packaging, and accessories.

3. Non-Eligible Items
Any product that has been used, damaged, worn, or altered will not be accepted for exchange under any circumstances.

4. Steps to Request an Exchange
To initiate an exchange, you must first get in touch with our support team. Please email us at azbabfashion@gmail.com or call +91-95298-80286. Include your order number, the reason for exchange, and the item you would like in return.
Once your request is approved, we will provide an Exchange Authorization (EA) number and instructions for sending the item back.

5. Packaging and Return Instructions
Securely repack the item in its original packaging along with all the tags and accessories. The EA number must be clearly marked on the outside of the parcel before shipping it to the address provided.

6. Shipping Responsibility
Customers are responsible for return shipping costs in case of personal choices like size or style preference. However, if the exchange is due to a product defect or a mistake on our part, Azbab Fashion will bear the return shipping cost.

7. Processing Timeline
Once we receive the returned item, please allow five (5) to seven (7) business days for inspection and processing. You will be informed via email once the process is complete and the new item is dispatched.

8. Exchange Availability
All exchanges are subject to product availability. In case the requested item is out of stock, you will be offered an alternative or informed about the next restock.

9. Refund Policy
Azbab Fashion does not provide refunds. Only product exchanges are offered. If you ordered an item and it’s out of stock or unavailable for exchange, a refund will be issued only in rare cases, back to the original payment method within three (3) to five (5) business days.

10. Damaged or Incorrect Deliveries
If you receive a defective or wrong item, please contact us immediately. Send an email to azbabfashion@gmail.com with your order number, a short description of the issue, and supporting images. We’ll guide you on how to proceed and arrange an exchange if applicable.

11. Return Address and Contact
Once your exchange is approved, the return address will be provided by our team. For any questions or help, you can contact us at:
Email: azbabfashion@gmail.com
Phone: +91-95298-80286

We appreciate your trust in Azbab Fashion By Aiman Yusuf and are committed to ensuring your shopping experience is smooth and satisfactory.